Digital World Class Performance of O2C Shared Services

Digital World Class Performance of Order to Cash (O2C) Shared Services

Shared Service Organizations (SSOs) are constantly under pressure to reduce costs, improve outcomes, onboard new units, and deliver great customer experiences.

Learn about the challenges faced by Shared Service Organizations (SSOs) in achieving excellence in their Order-to-Cash (O2C) operations. Hear it from our order-to-cash transformation expert, John Salek, about the key elements of successful O2C operations at SSOs.

This video will focus on:

  • The delivery imperatives every SSO must meet
  • What world class performance looks like
  • Key capabilities required to achieve the performance demanded

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