Automate Disputes and Deductions Management
Emagia Deductions Management delivers breakthrough efficiency in resolving customer payment and credit claims issues. The solution dramatically streamlines issue resolution processes and reduces time taken to resolve credit issues without impacting customer relationships.
Emagia Deductions Management provides robust functionality for defining and assigning reason codes to issues as they are filed. Once an issue and a corresponding reason code are recorded, this powerful feature automatically activates the appropriate workflows to quickly resolve the dispute. The collaborative workflow identifies the appropriate personnel in other departments, automatically engaging them in the resolution process. Alerts, reminders, escalations, and delay warnings are all integrated through email, enabling easy notification processes and timely resolution.
Detailed Audit Trails
Through its powerful workflow, our Deductions Management solution keeps track of detailed audit trails on every resolution, greatly enhancing internal controls, reporting and compliance. Emagia graphical workflow display provides easy-to-read, time-stamped, status tracking on the resolution process. Designed for Sarbanes Oxley compliance, this functionality provides detailed audit trail information on all credits issued.
Root Cause Analysis
Emagia delivers powerful reporting capabilities on deductions and disputes, helping you identify root causes and patterns associated with issues and their resolution. This information can be used to modify and enhance customer management strategies or internal operations. Both our prepackaged and dynamic reports, coupled with our integrated analytics provide you with intelligence on all payment issues.
Automated Credit-Debit Matching
Automatic credit-debit matching can replace the cumbersome manual matching process, improving your credit staff’s efficiency while minimizing errors. This matching functionality is provided with both partial and full matches. Designed for handling high volume deductions, this feature delivers tremendous productivity to deductions staff.