Maintaining strong relationships with customers is the key to success in the highly competitive pharma manufacturing industry. To deliver value to end-customers, our client—a leading global pharma manufacturer with over $2.8 B in revenues and 11,000 employees supporting over 7,000 products for more than 1,000 customers across the world—focused on strong working capital management and cost reduction practices.
To achieve the key objectives, the client had to review its existing global operations spread across 35+ locations and transform its global accounts receivables operations to gain control, accelerate cash flow and improve customer experience.
The need was to:
- Have best-in-class O2C digital platform to improve DSO and auto-cash application
- Make accurate cash forecasts, reduce bad debt write-offs and improve compliance
- Reduce disputes and streamline deductions management
Emagia deployed a global integrated O2C platform providing a 360-degree view of all customers across product lines in multiple countries. Emagia AI-powered order-to-cash platform streamlined collection strategy globally and provided the much-needed visibility into collections and the dispute resolution process.
Download this case study to know Emagia’s solution empowered the client to improve DSO by 15 days, reduce the cycle time deductions resolution by over 90%, achieve $118 million annual savings in working capital, and enhance customer experience among other benefits.