EMAGIA MASTERCLASS

Customer Payments Self Service: AI-enabled Customer Experience

April 16 @ 8:00 am - 10:30 am

Transform Customer Payments from Friction-Filled Interactions to Intelligent, Self-Service Experiences

As finance leaders face growing customer expectations, rising service volumes, and pressure to improve cash flow without expanding teams, traditional payment and inquiry handling models are falling short.

Manual responses to invoice requests, payment queries, disputes, and promises to pay create friction for customers and unnecessary workload for AR teams.

AI-enabled customer payments self-service is redefining how leading organizations engage customers—delivering faster resolution, higher satisfaction, and accelerated cash flow through intelligent, autonomous experiences.

What You’ll Learn

In this 30-minute executive MasterClass, finance leaders will learn how AI-driven self-service portals and agentic systems are transforming customer-facing AR interactions—reducing inquiries, improving payment behavior, and enhancing the overall customer experience.

Key Topics Include:

AI-Powered Customer Self-Service Portals

Learn how AI enables customers to securely access invoices, statements, payment history, and account balances—anytime, without AR team intervention.

Intelligent Payment Experiences & Digital Channels

Understand how AI supports flexible, frictionless payment options across channels, improving on-time payments and reducing customer effort.

Autonomous Handling of Payment Inquiries & Requests

See how agentic AI can automatically respond to common customer inquiries—such as invoice copies, payment status, and account questions—freeing AR teams from repetitive tasks.

Self-Service Disputes, Deductions & Promises to Pay

Explore how customers can submit disputes, deductions, and promises to pay through guided self-service workflows, with AI ensuring accurate capture and routing.

Integrated, Scalable Customer Engagement

Learn how AI-enabled self-service integrates seamlessly with AR, collections, and cash application systems to scale customer support without increasing headcount.

Real-World Use Cases Covered

• Customer self-service access to invoices, statements, and payment history
• Automated responses to common payment and account inquiries
• Self-service submission of disputes, deductions, and promises to pay
• Digital payment enablement to improve on-time collections
• Reduced inbound inquiries and AR workload through AI automation

Who Should Attend

This session is designed for finance, AR, and shared services leaders responsible for customer experience, cash flow, and operational efficiency, including:

• CFOs and Controllers
• VPs of Finance and Order-to-Cash
• Heads of Shared Services and GBS
• Senior AR and Customer Operations Leaders
• Digital Finance and AR Transformation Leaders

Upcoming Sessions in the AI MasterClass Series

• Feb 19 Session 2: Autonomous Collections – Predictive Collections with AI Agents
• March 19 Session 3: Autonomous Cash Application – Straight-through Processing with AI
• April 16 Session 4: Customer Payments Self Service – AI-enabled Customer Experience
• May 21 Session 5: Customer Invoicing and Billing – Automation and Accuracy with AI
• June 18 Session 6: AR Analytics – Strategic Insights and Working Capital Improvements with AI

Why Attend

Finance leaders adopting AI-enabled customer self-service are achieving:

• Faster payment resolution and improved cash flow
• Reduced inbound customer inquiries
• Higher customer satisfaction and engagement
• Lower AR operational costs
• Scalable customer support without added headcount

👉 Register now to secure your spot in Session 4