As global finance leaders face rising delinquency risk, tighter working capital targets, and increasing pressure to deliver results with leaner teams, traditional collections models are reaching their limits.
In this on-demand executive masterclass, discover how AI-driven and agentic collections are redefining how leading finance organizations manage receivables—shifting collections from reactive follow-up to proactive, predictive, and autonomous execution.
👉 Watch how AI agents can prioritize risk, personalize outreach, resolve disputes, and accelerate cash recovery—at scale.
speaker
Phyllis Saavedra
Vice President, Customer Success, Emagia
Watch the 30-Minute Executive MasterClass On-Demand
In this session, you’ll learn how AI-powered and agentic systems are transforming collections operations across the entire Order-to-Cash lifecycle—enabling:
- Smarter invoice prioritization
- Higher recovery rates
- Reduced delinquency risk
- Improved customer experience
- Scalable collections execution without increasing headcount
What You’ll Learn
Predictive Delinquency Scoring & Prioritization
See how AI analyzes customer payment behavior, invoice attributes, risk profiles, and external signals to predict which invoices are most likely to go late—and which have the highest impact on cash flow.
Dynamic & Personalized Dunning Strategies
Learn how AI enables behavior-based collections outreach—automatically tailoring messaging, timing, and communication channels based on customer responsiveness and payment history.
Agentic AI for Dispute & Deduction Management
Discover how agentic AI can autonomously identify, route, and resolve disputes and deductions—reducing cycle times while maintaining full visibility and governance.
Integrated & Scalable Collections Execution
Explore how AI-driven collections workflows integrate with internal teams, external agencies, and customer self-service portals—allowing organizations to scale operations efficiently.
Customer Self-Service for Faster Resolution
Understand how enabling customers to self-serve invoices, payments, disputes, and promises-to-pay improves resolution speed and customer satisfaction.
Real-World Use Cases Covered in This Session
- Strategy-based task assignment aligned to customer risk and invoice value
- Forecasting late payments and bad debt exposure
- Autonomous personalized dunning execution at scale
- Risk-driven automated collection strategies
- Root-cause analysis to prevent repeat delinquencies
Who Should Watch
This executive session is ideal for finance and shared services leaders responsible for receivables performance and cash flow optimization, including:
- CFOs and Controllers
- VPs of Treasury and Finance
- Heads of Shared Services and GBS
- Credit & Collections Leaders
- Order-to-Cash Transformation Leaders
