Every customer is a little different.
Some may want electronic invoices. Others are more traditional and still prefer paper invoices. Some more forward-thinking clients could ask a creditor to submit an invoice through their vendor portal.
Customers will likely view an invoice sent in anything but the requested way as more difficult than it needs to be. Studies indicate this drastically reduces the likelihood of on-time payments.
That said: most customers truly want to pay on time. So, the solution is simple: “Make it easy” for the customer. Check out or brief Emagia Masterclass Bytes video below for some reminders and guidance on making it easy on your customers.
