Autonomous O2C: Beyond Labor Arbitrage
October 7 @ 2:30 am - 3:30 am
Redefining the Value Proposition of Global Business Services with AI
For decades, labor arbitrage helped define the Global Business Services/shared services model. But rising labor costs, talent constraints, increasing regulatory complexity and changing expectations from CFOs are challenging the economics that made that model work. The GPS playbook is changing.
Join Emagia’s Raghavendra Shankar of Emagia and Mark Harrison of Calisto Grand for an insightful discussion on the next evolution of GBS Order-to-Cash processes: moving beyond
SPEAKERS
Raghavendra Koteshwar Shankar
Senior Director – Presales & Solutioning: Agentic AI | Autonomous Order-to-Cash (O2C)
Mark Harrison
Founder & CEO, Calisto Grand
October 7, 2026 | 8:30 AM CEST / 12:00 PM IST
What You’ll Learn
- Why the traditional labor-arbitrage model is losing its advantage — and what that means for the future of GBS.
- How Agentic AI differs from traditional RPA and where autonomous execution fits within Order-to-Cash.
- How Autonomous O2C changes the GBS value equation from cost-per-FTE toward DSO, working capital, touchless rates and customer experience.
- Why European organizations face distinct challenges, including multilingual operations, GDPR, e-invoicing mandates and changing economics in CEE hubs.
- How to begin the transition through practical assessment, targeted pilots and measured expansion rather than a disruptive “big bang.”
What Can Autonomous O2C Look Like in Practice?
80–95%
Touchless order processing
10x
Faster order-entry cycles vs. manual processing
50–70%
Reduction in processing costs with improved accuracy
25+
Languages supported natively
Designed for Finance and GBS Leaders Rethinking the Next Stage of Transformation
- CFOs and senior finance executives
- GBS and Shared Services leaders
- Controllers
- Treasury and Working Capital leaders
- Order-to-Cash leaders
- AR, Credit and Collections leaders
- Finance Transformation and Automation leaders