Transform Customer Payments with AI
From Manual Interactions to Intelligent, Self-Service Customer Experiences
Finance teams today are under increasing pressure to enhance customer experience, accelerate cash flow, and manage rising volumes of payment inquiries—without expanding teams.
Speaker
Phyllis Saavedra
Vice President, Customer Success, Emagia
Traditional customer payment processes—reliant on emails, calls, and manual responses to invoice requests, payment queries, disputes, and promises to pay—create friction for customers and inefficiencies for Accounts Receivable teams.
In this exclusive executive video session, discover how AI-enabled and agentic customer payments self-service is transforming customer engagement into a seamless, intelligent, and autonomous experience.
What You’ll Learn
In this on-demand session, finance leaders will gain practical insights into how AI-powered self-service and agentic systems are modernizing customer-facing AR processes to deliver faster resolutions, improved payment behavior, and enhanced customer satisfaction.
Key Topics Covered
- AI-Powered Customer Self-Service Portals
- Learn how AI enables customers to securely access invoices, statements, payment history, and account balances anytime—without AR team intervention
- Intelligent Payment Experiences & Digital Channels
- Understand how AI supports flexible, frictionless payment options across multiple channels to improve on-time payments and reduce customer effort
- Autonomous Handling of Payment Inquiries & Requests
- See how agentic AI automatically responds to common customer inquiries such as invoice copies, payment status, and account questions in real time
- Self-Service Disputes, Deductions & Promises to Pay
- Explore how customers can submit disputes, deductions, and promises to pay through guided self-service workflows with AI ensuring accurate capture and routing
- Integrated, Scalable Customer Engagement
- Learn how AI-enabled self-service integrates with AR, collections, and cash application systems to scale customer support without increasing headcount
Real-World Use Cases
- Customer self-service access to invoices, statements, and payment history
- Automated responses to common payment and account inquiries
- Self-service submission of disputes, deductions, and promises to pay
- Digital payment enablement to improve on-time collections
- Reduced inbound inquiries and AR workload through AI automation
Who Should Watch
- CFOs and Controllers
- VPs of Finance and Order-to-Cash
- Heads of Shared Services and GBS
- Accounts Receivable and Customer Operations Leaders
- Digital Finance and AR Transformation Leaders
