Agentic AI and the Autonomous Future of GBS: Rethinking Order-to-Cash Operating Models
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Robert Godziszewski

Robert Godziszewski

Executive Business Director, Adaptive Solutions & Advisory Group

Episode Summary: As finance leaders face increasing pressure to drive efficiency, scale operations, and improve working capital performance, traditional shared services models are being re-evaluated. The emergence of Agentic AI is accelerating this shift—moving GBS from process execution hubs to intelligent, autonomous operating models.

In this episode of the Emagia AI for Finance Podcast, Host Brian Shappell sits down with Robert Godziszewski of Adaptive Solutions & Advisory Group to explore how agentic AI is transforming the structure, role, and impact of GBS—particularly across the Order-to-Cash lifecycle.

Learn how Agentic AI is redefining GBS operating models, the impact of Agentic AI and autonomous finance solutions on Order-to-Cash operations, the importance of process and implementation that stresses the ongoing importance of human expertise, and some best practices for what finance leaders should be doing right now to prepare for or expand use of these platforms.

Speaker highlights: Robert Godziszewski brings extensive experience advising Global Business Services organizations on finance transformation, operating model design, and the adoption of advanced technologies to drive efficiency and scalability. Robert is currently Executive Business Director with Poland-based Adaptive Solutions & Advisory Group (A proud Emagia partner). Previously, Robert worked with Fujitsu Poland and Infosys BPO. He and the Adaptive team will play a key role as exhibitors and expert presenters at the upcoming Callisto Credit Matters Conference in Budapest and the SSOW 2026 Europe event in Portugal.

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