Ebook

Integrated OTC Transformation for Global Shared Services Organizations

Integrated OTC Transformation for Global Shared Services Organizations

Shared Service Organizations (SSOs) provide services better and cheaper than they would be performed in a decentralized environment. Learn about the challenges faced by Global Shared Service Organizations (SSOs) in achieving OTC transformation.

This eBook will provide an insight into the key elements that act as the foundation for successful OTC transformation at SSOs. These include:

  • Delivery imperatives every SSO must meet to achieve digital transformation
  • Key essentials to achieve the digital transformation of shared services
  • The role of 3As—Automation, Analytics and AI—in accelerating shared services transformation

The eBook also provides a glimpse into how one of the world’s largest voluntary organizations onboarded customers faster by digitizing its process.

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