A key part of customer experience is self-service. Emagia Electronic Invoice Presentment and Payment (EIPP) portal is a fully integrated financial self-service component of the Emagia Enterprise Receivables Management Suite (ERMS). The module empowers customers to take charge and allows them to access what they want when they want it.
Why a customer self-service portal?
Customers would love it when they can find information on their own. A customer self-service portal provides customers with a 24×7 access to their invoices and bills, track the due date, and resolve payment-related disputes without any human intervention. A self-serving customer electronic invoice presentment and payment (EIPP) portal enhances customer experience while eliminating roadblocks to delayed payments.
Emagia Edge with its EIPP portal
Following up with customers on invoices and disputes is tedious, puts strain on your valuable resources, and impacts the bottom-line. The Emagia Electronic Invoice Presentment and Payment (EIPP) portal helps overcome this problem by implementing a good customer self-service system that not only frees up your resources but also helps enhance your customer experiences.
The Emagia EIPP portal is fast, secure and offers a sense of control to your customers. The portal’s seamless integration with the Emagia Deductions Management module, enables customers to file a dispute without any initial involvement from your staff. The built-in workflow automatically notifies the team members concerned and triggers the resolution process. Using the portal, customers can collaborate with your personnel online and check any dispute status in the system.
Secure, Convenient and Confidential
The EIPP portal offers multiple levels of security with user authentication, SSL encryption for all access and transmission. Its secure integration with back-end banking systems and payment networks allows clients to pay invoices online at their convenience, accelerating your cash receipts and reducing your processing costs. It even facilitates electronic funds transfer, paving way for faster payment processing while reducing the administrative costs involved in payment receipts.
Electronic Invoice Presentment and Payment (EIPP)
POD, BOL, and Contract Terms Access
Online Dispute Resolution
Online Settlement and Payment
Secure Access and Confidentiality
Using the Emagia Electronic Invoice Presentment and Payment (EIPP) portal, businesses can:
- Provide customers with a 24×7 access to their accounts
- Reduce payment processing time and costs
- Resolve payment-related disputes quickly
- Eliminate roadblocks to delayed payments
- Build and nurture lasting customer relationships