New customer financial services skill set for Gia transforms customer experience on billing, collections, disputes and payments

SANTA CLARA, CALIF. (PRWEB) MAY 08, 2019 “Gia’s knowledge of bill presentment, payment reminders, dispute resolution and payments processing increases with every client interaction and improves customer experience with very personalized interaction every time”

Emagia is unveiling a new skill set for the first widely available AI-driven digital assistant of its kind in customer-to-cash operations available for customer financial services, accounts receivable departments and F&A shared services. Gia is now getting rolled out to interact with over 2 million end-users for Emagia customers delivering personalized customer interactions related to invoicing, correspondence on outstanding receivables and payment disputes, processing online payments with credit cards. This latest innovation reflects Emagia’s continued investment in artificial intelligence, analytics and automation capabilities for creating high impact in customer-to-cash efficiency with a highly personalized, high-touch digital customer experience.

“At Emagia,we are focused on delivering innovations for improving the efficiency of the customer-to-cash cycle and improving the customer experience with the finance organization. There is a lot of opportunity for finance operations to engage with customers in a highly personalized way and create a better payment experience,” said Veena Gundavelli, Founder and CEO of Emagia. “Gia delivers on this in many ways, from making it easy for clients to engage in new and interactive ways to do their payments using voice, text or gesture. Through Gia, we are also delivering personalized solutions at scale by providing account specific information, insights and payment options.”

Personalized interactions with customers

Gia combines the latest technology in artificial intelligence, predictive analytics and natural language to be a digital finance assistant to customers. Companies can simply add Gia to their customer financial services organization in a software-as-a-service(SaaS) model. Gia is be able to answer many questions related to payments and tackle simple to more complex tasks, such as:

  • Bill presentment along with new generation digital engagement with customers
  • Sending proactive notifications to customers about upcoming bill payments
  • Present invoices, statements and payment options
  • Take disputes information and schedule calls with human staff
  • Present payment options and process payments

According to research from Forrester¹, The Future of Work: Intelligent Machines Whispering to your Employees, “The future of work involves working Side by Side with Intelligent Machines: Intelligent Machines promise to amplify and augment human capabilities at work. Bringing real-time, AI- driven insights to the edge promises to revolutionize employee productivity and improve employee experience”.

Gia is designed to learn from customers’ behaviors over time, helping them with payment reminders, discount options and account information. Customers can interact with Gia any way they choose, including texting, talking or tapping options on their screen. Customer financial services, F&A shared services and global finance organizations can deploy Gia with their existing financial systems such as Oracle, SAP and other systems with an easy integration and rapid deployment option.

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¹”The Future Of Work: Intelligent Machines Whispering To Your Employees”, Forrester Research, Inc., July 17, 2018

About Emagia Corporation

Emagia delivers digital finance solutions focused on order-to-cash automation solutions and aimed to modernize finance operations in the digital age. Emagia Enterprise Receivables Management Suite (ERMS) automates credit, receivables, collections, deductions, cash flow forecasting, cash application and billing & payments. Emagia O2C Advanced Analytics Suite provide enterprise-class, advanced analytics – descriptive, predictive, prescriptive analytics – for The entire order to cash cycle. Emagia’s Gia, Digital Finance Assistant brings cognitive workforce to assist order-to-cash staff and executives. Many companies across the world have achieved significant and sustainable improvements to their order-to-cash cycle, days sales outstanding, operational costs, compliance, control and cash flow with Emagia. To learn more, please visit

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