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X-WR-CALNAME:Enterprise Autonomous Finance for O2C and Accounts Receivable
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X-WR-CALDESC:Events for Enterprise Autonomous Finance for O2C and Accounts Receivable
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DTSTART;TZID=America/Chicago:20260416T080000
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UID:37821-1776326400-1776335400@www.emagia.com
SUMMARY:Customer Payments Self Service: AI-enabled Customer Experience
DESCRIPTION:Transform Customer Payments from Friction-Filled Interactions to Intelligent\, Self-Service Experiences\nAs finance leaders face growing customer expectations\, rising service volumes\, and pressure to improve cash flow without expanding teams\, traditional payment and inquiry handling models are falling short. \nManual responses to invoice requests\, payment queries\, disputes\, and promises to pay create friction for customers and unnecessary workload for AR teams. \nAI-enabled customer payments self-service is redefining how leading organizations engage customers—delivering faster resolution\, higher satisfaction\, and accelerated cash flow through intelligent\, autonomous experiences. \nWhat You’ll Learn\nIn this 30-minute executive MasterClass\, finance leaders will learn how AI-driven self-service portals and agentic systems are transforming customer-facing AR interactions—reducing inquiries\, improving payment behavior\, and enhancing the overall customer experience. \nKey Topics Include:\nAI-Powered Customer Self-Service Portals\nLearn how AI enables customers to securely access invoices\, statements\, payment history\, and account balances—anytime\, without AR team intervention. \nIntelligent Payment Experiences & Digital Channels\nUnderstand how AI supports flexible\, frictionless payment options across channels\, improving on-time payments and reducing customer effort. \nAutonomous Handling of Payment Inquiries & Requests\nSee how agentic AI can automatically respond to common customer inquiries—such as invoice copies\, payment status\, and account questions—freeing AR teams from repetitive tasks. \nSelf-Service Disputes\, Deductions & Promises to Pay\nExplore how customers can submit disputes\, deductions\, and promises to pay through guided self-service workflows\, with AI ensuring accurate capture and routing. \nIntegrated\, Scalable Customer Engagement\nLearn how AI-enabled self-service integrates seamlessly with AR\, collections\, and cash application systems to scale customer support without increasing headcount. \nReal-World Use Cases Covered\n\nCustomer self-service access to invoices\, statements\, and payment history\nAutomated responses to common payment and account inquiries\nSelf-service submission of disputes\, deductions\, and promises to pay\nDigital payment enablement to improve on-time collections\nReduced inbound inquiries and AR workload through AI automation\n\nWho Should Attend\nThis session is designed for finance\, AR\, and shared services leaders responsible for customer experience\, cash flow\, and operational efficiency\, including: \n\nCFOs and Controllers\nVPs of Finance and Order-to-Cash\nHeads of Shared Services and GBS\nSenior AR and Customer Operations Leaders\nDigital Finance and AR Transformation Leaders\n\n\nSession Details\n 📅 Session 4: Customer Payments Self Service – AI-enabled Customer Experience\n    ⏱ Duration: 30-minute executive webcast\n    🎙 Host: Emagia  \nDate: April 16\, 2026 | Time: 11:00 AM EST \n\nUpcoming Sessions in the AI MasterClass Series\n\n April 16 Session 4: Customer Payments Self Service – AI-enabled Customer Experience\n May 21 Session 5:  Customer Invoicing and Billing – Automation and Accuracy with AI\n June 18 Session 6: AR Analytics  – Strategic Insights and Working Capital Improvements with AI\n\nWhy Attend\nFinance leaders adopting AI-enabled customer self-service are achieving: \n\nFaster payment resolution and improved cash flow\nReduced inbound customer inquiries\nHigher customer satisfaction and engagement\nLower AR operational costs\nScalable customer support without added headcount\n\n👉 Register now to secure your spot in Session 4
URL:https://www.emagia.com/live-demo/customer-payments-self-service-ai-enabled-customer-experience/
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DTSTART;TZID=America/Chicago:20260421T080000
DTEND;TZID=America/Chicago:20260422T170000
DTSTAMP:20260412T010859
CREATED:20260410T061312Z
LAST-MODIFIED:20260410T061336Z
UID:40763-1776758400-1776877200@www.emagia.com
SUMMARY:O2C Process Excellence Conference 2026
DESCRIPTION:Meet Our Experts at O2C Process Optimization Conference
URL:https://www.emagia.com/o2c-process-excellence-conference/
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