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Video Transcript

good day everyone the finance credit and International Business Association is
pleased to present this executive development webinar entitled gaining control on global credit and collections
with dashboards and analytics please note that today’s call is being recorded and all participant lines will be muted
during this broadcast today’s presentation will last 60 minutes and include a question-and-answer period at
the end however you can send a question at any time during today’s presentation by using the Q&A box on the right-hand
side of your screen solas saavedra is currently director and practice lead at
Amasya corporation in california she has been working in the field of credit since 1997 where she started as a credit
and collections manager her biography can be read in full on the FBI be website mr. Vega let’s get started good

Who am I

morning everyone good afternoon I guess to some of you as tracy said my name is
phillip saavedra i am the practice lead here at Emagia Corporation i have over 20
years of experience in the world of order to cash a little about my
background I’ve managed all areas and an executive level from credit collections
order management through revenue of technical revenue accounting so I have a
very similar background too many of you on the phone so why don’t we get started
my specialty in itself is erp implementations technology and
operational improvements my successes over the years have been as a leader in
the CFO’s organization so why don’t you let me show you today how dashboards and
analytics can help you so what we’re


going to cover is about nine different areas the first what our data analytics
and dashboards why should global businesses consider analytics and dashboards gaining a competitive edge
with data-driven visions how dashboards and analytics align with the CFO priorities shared
service centers and multinationals global credit and collections management
driving process and operational efficiency using analytics and
dashboards to drive best practices and then I’ll summarize the whole thing so

Poll Question

before we get started I want to ask everyone our very first polling question
are you currently perceived as a strategic leader in your finance organization either yes for a B is no or
you’d like to be and this is important because this is what we’re going to talk about a little bit today is how to help
each of you become a strategic leader within the finance organization I’ll
give you a second to answer

Problems Today

alright so let’s talk a little bit about the problems today facing global credit collections organizations what are
accounts receivable managers sorry excuse me what are accounts receivable
managers and shared service managers looking for they’re looking for better control of their operations and more
confidence in reporting the problems today faced by AR managers are for our
receivables data is in too many different systems we’re having trouble
consolidating Excel spreadsheets and sharing data is cumbersome timely
reports and providing instant access to management can be a problem and
understanding the impact of credit policy and addressing collection strategies proactively are nearly
impossible so what are analytics and

Analytics Dashboards

dashboards I think before we begin its important to get an understanding of
what each of these are today we’re shifting from spreadsheets to analytics
as you see on the left side of your screen the old methodology used to be
very spreadsheet driven today what we’re looking for is a more technology driven
process yesterday the credit managers used to be what we would call dialing
for dollars most of these old school credit managers spent most of their time
going through spreadsheets looking at aging reports and just making phone
calls they were black and white I know in my earlier days they used to refer to
me as a sales prevention dept the global organizations were looked at much more
as outposts they weren’t even considered in some of the things that the thoughts
that were driving in the company credit collections departments were afterthoughts today we have tools at our
disposal so that we can become global readers we’re customer satisfaction
operations where and were driven by making process improvements if you look
you can see the results of our poll indicate just that 75% of you consider
yourself strategic leaders in the organization these analytics as you’ll see as we go on will help you to become
even better at strategic leadership for those of you that are not and those of you that want to be I think this is
going to help you gain some really great insight to how you can be a leader of tomorrow so in the strictest sense the

Analytics Definition

definition of analytics is the discovery and communication of meaningful patterns
and data analytics relies on the site simultaneous application of statistics
computer programming and operations research to quantify performance
analytics often favors visualization to communicate in sight this insight is
what I consider the key it’s used it helps us describe trends and analytics
also help us to make predictions about the future so how do these analytics

How Analytics Work

work if you look at the screen you can see this is the process for how we
obtain analytics data we mine the data so we go into the various sources we
model the data we view it in the dashboards so we can get a visualization
visualization can come in many different forms and with analytics you have the ability to share and publish this data
across your organization this is really great we’re you know you’re all members
of a global organization you likely have global teams you either have shared service centers or you have regional
operations analytics is a great way to be able to share the same data across
those regions it also helps you if your company is big into mergers and
acquisitions if you have a lot of acquisitions tough part the part that we face the
most is how do we bring in that disparate data we might have random ERP
systems with a tool like analytics you can quickly bring it in and quickly
evaluate the situation so analytics what

What Does Analytics Do

does it do it brings together data from multiple sources into one central
repository posit ori it does this it’s real-time data it can use come from
multiple ERP systems or spreadsheets the beauty of it is you can use big data
data warehouses and you can pull either structured or unstructured data in to
get centralized reporting it can be used for current historical or predictive
data so whereas a spreadsheet is simply current data this gives you a 360 degree
view in real-time into all of your order to cash information it’s derived from
extensive computations computations they’re far more complex than you can
get from an Excel spreadsheet it provides visibility into the factors that drive operational and financial
performance you can look at things like KPIs key performance indicators you can
look at operational goals goals that come down from your management and it can also help you managing your staff
and it can help you determine how productive people are and where you need
to place that staff analytics versus spreadsheets there’s a couple really

Analytics Vs Spreadsheets

significant points that make analytics far more useful than the old-school
spreadsheet as I said before it comes from multiple data sources it’s
multi-dimensional you can use you can pull up by product lines by subsidiary
by region all these different things whereas when you’re looking at a spreadsheet it’s just rows and columns
two dimensional data its current historic and predictive so you’re
getting a 360 degree view spreadsheets only show you the data from today the
really neat part of it is that it’s got visual charts and graphs coupled with
drill downs spreadsheets are tabular sure you can run a graph off of it but
you can’t drill down into the information you can provide alerts with
analytics you as I said you can get KPIs you can look at trends you can get
advanced analysis you can do forecasting and things like that with a spreadsheet the informational information excuse me
is transactional and it’s summary reporting only analytics are self
service you can pull up the information whenever you want them they’re easy to share like I said you can go across
office you can just send something to your CFO your controller your treasurer to your staff it’s unimpeachable data
and with the spreadsheet occasionally I don’t know if the rest of you have ever done this but i know that when i’ve
shared spreadsheet sometimes people go in and change my formulas with with analytics no one’s going in your
formulas aren’t being changed the data is always correct so what is a dashboard

What is a Dashboard

in the strictest definition a dashboard is a visual combination of a few
carefully selected charts tables and metrics related to a specific business
problem or area this allows you to discover patterns that might be hard to detect by looking at each report
individually they also show you everything you need to know about specific aspects of the business this is
the visualization of the analysis this is the part you can see the dashboard is
all the pretty pictures charts and graphs that allow for the drill down of your information so when I first joined
imagi I was so I came from the finance organizations like I’m sure most of you on the phone I
was very used to spreadsheets and looking at graphs and charts and so when
I when I was first shown the dashboards I looked at him and said oh these are some pretty pictures but they’re not
telling me a good story and then what I learned is that there’s all the
information that a dashboard allows you to drill down and see in-depth
information it’s a really cool process and it’s a changing of the mindset so
that when you’re looking at these different pictures you you understand that you can get from very high level
two very detailed information with these dashboards you can see here’s a couple
samples at least of the ones that we as a company use dashboards come in all all
sorts of types and flavors as it were that we have credit risk we have aging
all sorts of things you can look at pie charts you can do it in a pictograph you
can it’s a pictorial symbol histogram scatter plots all of these things help
you to present your data in a very meaningful way so the power of the

The Power of a Dashboard

dashboard truly comes in its ability to combine several performance metrics
they’re normally used to manage daily monthly and quarterly performance they
provide us with alerts and drill downs to detail spreadsheets reports they
enable faster and data-driven decisions and more importantly they can be shared
with your business partners in the world of credit and collections they can be used for DSO forecast forecasting you
can manage global credit risk operational efficiencies you can
anticipate collection risk you can review deductions you can in you know
put quite simply is you can proactively manage your organization by getting an
insight into all the info nation that you as an organization own

Forecasting Global Portfolio Risk

so how can you use these analytics to become a standout in your organization
first forecasting global portfolio risk and its correlation to its influencing
factors what does that mean you can look at the credit files you can see you can
manage the risk you can see what drives that risk you can see the important factors that may drive somebody maybe
it’s payment terms maybe it’s too high a credit limit maybe you know it could be any number of things you can forecast
your risk you can analyze your collector efficiency the trends and manage account
resources and allocations globally you can look at your staffing people where
do you have people normally you have you know X amount of people per office well
is that the best use of your time credit and collections teams are always struggling with too few of resources
this way maybe you can prove to your management that you need another resource or you’ve got too many
resources in one place and not another or your resources aren’t making the best use of their time you can identify risky
customers using risk scores and manage collections proactively you can if you
have the type of business where you have a lot of deductions and disputes you can manage the reason codes and you can
manage your bad debt reserves proactively so why should you consider

Why Should You Consider Analytics Dashboards

analytics and dashboards for your business I’ve already told you what they
are now you need to know why you should think about using them so most

Gain Control On Your World Wide Data

importantly you can gain control on your world wide data across multiple financial systems whether it’s by office
by shared service center if you have multiple locations if you have multiple
currencies or if you just have a very large staff you can see all of your data
in a single place you can also easily analyze large volumes of data and drive
meaningful insights one of the things that we do is we provide a product that
builds analytics on top of big data if your company has some form of big data
storage that you utilize and you may have years of historic data we can
actually pull that kind of data along with your current data and drive
meaningful insight insights from that so it’s something you were never able to do before is get both historic current and
see it in an in a modern fashion you can
use all this historic data to study payment patterns you can look at risk
assessment you can also look at the rotten driving revenue opportunities one
of the ways that I was highly successful as a leader in the credit organization was working with fails telling them
where we had room on credit limits what regions were doing well you can use
these tools become a member of the sales team is aware and help drive sales in a
place where that can be beneficial to the company you can also forecast risk
and cashflow accurately you can do so by division you can do so by product by
region by company level the key is to become a leader in the c-fos
organization you’ll find yourself utilizing these tools to work more closely not just with your CFO and your
financial leaders but with people like FPA and sales and you can if you’re not
already you can become a strategic leader in the organization and if you are already I think that they’ll see
this as a new and improved way of working on things you can also use the

Address Management Expectations

dashboards and analytics to address management expectations they can you’re
going to provide them with accurate data anywhere around the globe and it’s
going to be in real time there’s no more file changes no one’s going to touch
formulas and change things it’s accurate and unimpeachable data you can use them
to identify trends spot weaknesses and determine conditions for making
decisions about the future you can analyze the business needs is your company a seasonal business do you need
to address credit limits and cash flow on a seasonal basis you have a lot of
mergers and acquisitions if so you can use this to bring information into the fold are you tight on staff or do you
find yourself having to justify staff dashboards and analytics help with all
these things I know when I was a director of credit I often had
technology and automation goals this is this is a great way to do it it’s an
inexpensive way to become a leader in the organization address a technology
goal or automate some various processes you can beat you can spearhead a project
that has a very high ROI and far-reaching implications for corporate
performance so how are you going to

Become a Leader

become a leader with your peers and with your customers you’re gaining a
competitive edge by making data-driven decisions so make smarter data-driven
Make Smarter DataDriven Decisions
excuse can cata driven decisions this will help you to make suggestions to
your management you can improve service levels and reduce costs take a proactive
approach to cash flow management you can provide valuable insights to revenue
growth or credit limits under being underutilized are they being over
utilized in certain areas you can help control and improve business outcomes
use this historic data to predict future outcomes of the business so let’s talk

Three Important Aspects

about three important aspects fitted dashboards and analytics they’re
descriptive you can learn from this historic data and review your current data to help better understand the
operational and financial performances you can become a leader in the organization you’re leading them by
knowing what’s by learning from what the historic data you have is its
prescriptive you can create alerts to help you focus on problem customers
risky accounts low-performing staff and changes key performance indicators you
can use them for goals and objectives for team management I often use
reporting for organizational reviews or for management reviews these things are
very prescriptive they help you to determine how you want to control your future business and finally their
predictive and predictive is probably one of the top reasons why people use
dashboards and analytics you can help to determine future outcomes you can
forecast customer payments you can forecast cashflow key metrics it helps
you to make better decisions today on your risk and your working capital management by anticipating these future
events so over the years much of my

CFO Priorities

success has been in working closely with the c-fos that I’ve worked for they’ve
oftentimes help me or ask me to help them improve balance sheet metrics to
address areas of loan covenants all sorts of things that work to achieve the
corporate goals so how do these things help us to align with the CFO priorities
there have been several recent studies but in one of the most recent studies by CFO com it showed that for 2015 the
highest priorities for cfos were going to be strategic planning budgeting
clients profit profitability analysis and cash forecasting dashboards and
analytics are a great way to help you align with these CFO priorities I have a
quote here I was recently talking with Pam crank she she owns a company called the credit department and many of you
may have heard her speak at different times but her primary customer is the CFO and what she told me is from the
research we’ve done CFOs don’t like surprises credit managers need to be
focused on accurately reporting cash forecasts and on risk to cast cash
collections their responsibility is to alert the CFO of the risk and keep him
or her updated as needed most credit managers are too busy focused on clearing transactions and not on
providing critical information to their CFOs dashboards and analytics are a
perfect way to help address those issues with the CFO so you can help with the
strategic planning in the organization on a global basis you can work with FPA
on cash flow project projections you can
help with predictive analysis predicting cash flow predicting working capital
predicting areas where risk might come into play modeling future outcomes
optimizing regional staff often times companies are looking how to grow where
do they need more staff where where can you build a team where should you
minimize a team can also help you with managing credit limits by risk and by
region be a business driver help with a strategic planning is FPA breathing down

Working Capital

your neck and wanting accurate Cloral collection numbers you know FPA has to report information to the CFO almost on
a daily basis at least they didn’t all the companies that I work for dashboards
and linux can help you and be a part of the budgeting process helping you to drive
adequate levels of working capital capital that’s needed to run the
business as you know accounts receivable is one of the areas of working capital
that is the most effective it’s the most easily able to be changed and as credit
and collections professionals you’re a huge part of the working capital of the
company you can accurately and timely help with the cash forecasting you can
influence payment terms payment terms are a huge part of the budgeting process how long is your money going to be out
there take advantage of knowing how and when your customers are going to pay
proactively communicate shortfalls and upside being proactive is the key to
gaining the CFO’s ear many of you have


to address compliance issues some of you are subject to sox 404 if you have
dashboards and analytics provides you with a centralized view of your credit exposures they allow you to see
transactions and entally entity level controls and address these controls one
of the key points of sox 404 is making sure that you’ve got controls dashboards
and analytics help you to a have controls and BC where you may have
shortfalls they help you to identify material risks you have risky customers
do you have risky regions do you have a risky product product all of these
things can be easily seen in a dashboard they also help you to consider
centralization and areas of automation you can use the data management as a
component of compliance you can monitor significant business Strange’s and also
address material errors in terms of profitability analysis you can look at

Profitability Analysis

say turns how quickly will assail turn to cash how efficient is the whole order to
cash team you may or may not manage every component of order to cash but you
can certainly look at it in a dashboard how quickly are the orders getting entered how quickly is cash getting
posted all of these things affect profitability and help you to determine
how profitable your part of the organization is you can use them to
minimize and report on bad debt write-offs you can report by customer
segments or geography and one of the keys to making changes is being able to
understand deductions and disputes as you know looking at these operational
areas you can see which areas of the company need addressing you can look and see if you have a heavy area of returns
or product deficiencies or you see a lot of deductions or disputes on a certain
type of product in a certain region you you’re able to become more profitable by
being able to get a quick invisible understanding of these things we’ve
talked a lot already about cash forecasting so I won’t go into too much of that I just want to say that in terms
of working with the CFO you get cash forecasting you get an accuracy of the
forecast and a confidence in the number again you can report by customer segments or business and you can
understand the impact of late payments from a customer so shared service
centers and multinational companies what are the goals of these different types
shared service center most companies address having a shared service center
or have shared service centers because they want to reduce costs and they want to find synergies in the business when
you’ve got a multinational what are you trying to do again you’re trying to find synergies to simplify your business you
want to reduce costs and you want to make the
office as successful as the parent location so I’m going to take a moment


now and start another polling question do you manage your accounts receivable
or your credit reporting from multiple systems a yes b no c i don’t know i’ll
give you a second to answer all right

How global businesses evolved

so how global businesses evolved to become smarter back in the early 90s we
had international locations and the best that we could do was replicate data then
as we got into the late 90s and early 2000s we started off shoring as we
started getting into the early 2000s around 2005 we started looking at integrated systems that we could connect
well we’ve evolved to today and what we are trying to do now is have smarter
data-driven reporting irrespective of
where your locations are so that you operate as one functional unit off the
same data you don’t have to worry about the complexity of time or location
dashboards and analytics can help you do this

How dashboards and analytics provide value

you so how dashboards and analytics provide
value in a shared service or multinational today’s market leaders
understand the need to create an integrated organization that can seamlessly connect and interact as well
as respond to customers consumers suppliers and resources worldwide it’s a
very important point we use these data these dashboards and analytics in these
global organizations to analyze billing volumes collection efficiency we can
manage portfolio risk we can gain centralized reporting from different ERP
systems and disparate systems so if you have an organization maybe you did not
you run everything right now on Oracle you didn’t acquisition I know company I
work for we did an acquisition where they ran information off of QuickBooks we ran everything on Oracle we had to
quickly consolidate this information you can’t waste any time in beginning your
collections of these new entities anytime you open a new office or you
make a new acquisition you need to get quick and easy reporting you can
standardize key performance metrics you can now see them across the globe you
can have the same metrics for everyone they are easily visible to any level of
the organization that you wish to share them with you can enhance efficiencies you can remediate problems quickly one
of the keys as we know in this area of the business in this area of all our areas of order to cash is quickly
addressing things we know for a fact that in fact the longer it takes to collect money it becomes exponentially
more difficult to collect longer the money is out there everything we do needs to be done as quickly as possible
save the time save the risk and save the company money we can now get push-button
reporting regardless of time zone or currency you can see things across
the globe you can do it in one functional currency or you can see it in
the currency that it resides in you can evaluate processes personnel people’s
responsiveness to issues and your results and you get rapid consolidation
of mergers and sites it’s great if your company does a lot of acquisitions and
it’s very quick regardless of what ERP system you run so how can you
specifically use these products one you

How to use dashboards and analytics

can use them to gain a centralized view of your credit exposure you can become a
sales leader by doing this you can help drive where the cut where the sales
people are making their sales you can help them by monitoring and managing risk you can look at credit limit
utilization again you can look at the over and under of each credit limit are
you having regional issues dashboards and analytics give you an incredible
amount of drill down capabilities so that you can get into the details or
what is driving this credit manager or credit limit utilization you can drive
sales and improve revenue assurance you can become a strategic leader by looking
at the geographical trends you can help drive enterprise strategy to achieve
achieve tactical objectives and you can use predictive analytics to create
credit scoring models you can manage your staff and customer satisfaction by
getting a centralized view of your receivables portfolio you can monitor
collection activity you can monitor things like promises to pay disputes
payments when are they coming in how do you want to manage the payment terms
based upon when customers are paying when they promise to pay how they pay
you can analyze cash flows you can monitor and manage service
levels you can use these dashboards and analytics to basically slice and dice
every aspect of your order to cash system how fast is the team getting
their orders in how accurate are those orders how quickly is it taking your
team to review a credit application how fast is money coming in how fast is that
cash being posted all of these things can be seen with a push button with
dashboards and analytics you can understand your resource allocation and
efficiency you can view an analyze short-term cash flow forecasts again
accounts receivable is one of the most important aspects of working capital to
become visible in the c-fos organization we need to be a part of this we need to
help drive that cash and be able to present it quickly you can use the
collection scores also to drive collection strategies who do you need to be proactive with who can you wait who
does the money just come in from who do we need to talk to so let’s talk about

Forecasting capabilities

dashboards and analytics and some of the forecasting capabilities as i said
earlier being predictive is one of the really neat things that you’ve gained from a dashboard in the analytics that
you don’t really get from a spreadsheet sure you can do a calculation on a spreadsheet you can do it the old school
way that we’ve all done we figure out maybe sixty percent of our current AR comes in and twenty percent of our over
90 comes in or however we want to do it but analytics allow you to forecast with
confidence they will take historic data and actually predict when the behavior
and payment patterns of these customers so you can use a behavior forecasts
predict payments you can identify risky customers so you can use risk forecasts
you have risks with certain customers at certain times of the year do these
customers or when they purchase certain products or you may have a customer that
has offices in certain locations and you notice that the risk spikes whenever
they purchase from a specific country all these things can be you can use the
predictive nature of this analysis to statistically model future outcomes so

Cash flow forecasting

we had I’ll briefly tell you a story about our company in Emagia we had a company that was a chemical manufacturer
and they had came to us and they were having problems predicting cash flow their accuracy was less than fifty
percent accurate they came to us we put into place some cash flow forecasting
analysis they utilized it and a few months they’re forecasting became
probably somewhere around ten percent accurate so it does work their business
was seasonal so cash forecasting was very important to them they used it to
become more effective in their borrowing and investing and they used it to adjust
their forecasts as the seasonal nature of their business changed so in my

Driving process and operational efficiency

personal experience the way that I became most effective and probably most
successful over the years was being a driver of process improvement and operational efficiency it’s one of the
things we as a company work a lot with people I believe that in order for a
credit and collections professional especially those in large global organizations the way to become
successful is not just calling up customers and collecting money but it’s
driving process and operational efficiency so how can you use these

Making process improvements

tools to make process improvements in collections and deductions you may have
many of you may have this already as an initiative you may have kpi or it may even be one of your annual
goals something about reducing collection times you may have something
that relates to an automation goal you can use dashboards and analytics to
drive these process improvements you can organize and analyze disputes and
deductions you can use them to understand the root cause and fix process problems as you go through and
you look at your organization you can see which areas most affect customers payment you can address issues of timely
collections and focus your time mostly on the problem accounts I think that is
probably the number one issue that faces us as credit professionals how do we find the time in the day to address all
of our customers issues you can use dashboards and analytics to understand
which customers need more management which need more hand-holding you want to
put a collector a more seasoned collector on a specific account because they have a lot of deductions they
require a lot of account reconciliations you can quickly understand where to put
your staffing by using dashboards and analytics you can use it for collection
scoring and DSO improvement most of us
no matter how good we are at collecting our CFOs boards controllers or
management want us to improve DSO the other really great thing about
dashboards and analytic is you can address the reporting needs of your business with minimal IT intervention
we’re always trying people are always asking us for better reports they want
more granular reports they want to see DSO by customer how do you present DSO
by customer without calculating 10,000 different times dashboards and analytics
allow you to go granular you could do something like a DSO report by a customer or a DSO by
salesperson or collective you can do again you can do all this and it’s a
minimal amount of IT intervention to implement a dashboard or analytics
solution operational efficiency

Operational efficiency

operational efficiencies lead to reducing costs you’re getting timely insight into the business if you
remember reducing costs is one of the top factors of importance to CFOs
business happens in real time you want to be able to improve the order to cash
cycle with short-term high-impact actions everything needs to happen
quickly you can free up your time to do other things you can achieve all of this
at a low cost and a high ROI if you adopt dashboards and analytics so we all
Industry leaders
want to be industry leaders many of us join groups like f CIB we share
information we want to learn the industry best practices it’s so important to stay current how can you
use these analytics and dashboards to drive best practices you can take

How can you use these analytics

advantage of these prepackaged analytics and cloud based solutions eat or
on-premise solutions to drive all of these solutions to drive your best
practices as we like to say they tend to have a high ROI they can be completed
with minimal IT intervention and most importantly they have far-reaching corporate implications so once you
determine what your best practices can be you can use these analytics to help
achieve these you can take advantage of the automation technology and
visualizations you can use them to help establish policies and procedures that
consider regional or business line distinctions I think that’s one of the problems when we drive policies and
procedures when we have to write these down whether for a corporate goal or whether we have socks
goals often times we don’t have the ability to consider the regions or the
business line analytics allow you to go into that granular level and be able to
set up these policies and procedures and best practices with regional and
business line insights you can set goals and kpi’s metrics and you can review
them regularly on a dashboard if you do team reviews if you do staffing reviews
you may have to sit in once a week once a month with your management and review things you can use these dashboards to
quickly and visually present how you’re performing the bad debt write-offs DSO
how all the things you’re putting into place how DSO responds delinquency
ordered cash process times you may be
asked to analyze the need for a centralized or decentralized department
many of you may have been asked to determine whether or not a shared service center would be appropriate for
your company some of you have shared service centers and may need want to
look and see is it being efficient would it be better to bring things back all of this reporting gives you ease of review
and helps you make very valuable decisions for your company you can
optimize credit policies across the region are you having currency
implications are you having political implications in a certain region you can
use these to monitor things like that you can let analyze customer segments
how is a certain segment having the impact on DSO you can help drive product
decisions because is a specific product paying slowly because there are a lot of
technical defects with it maybe you have shipping issues with a certain product the shipping issues are driving how a
customers paying you can use these tools to analyze by customer segments you can
dr strap training you can give your staff real information about how they’re
performing how they’re performing in a region you can share it you can share it with each of them in your one-on-ones
you can produce meaningful and repeatable management for for reports
when you sit down with your boss how nice would it be to just sit down and talk on a granular level about what’s
happening in your organization you can utilize these tools to increase knowledge and improve customer
satisfaction after all the customers are the most important aspect of our business so what is the true power of

Analytics gain their power

analytics analytics gain their power and
their ability to gather data they allow us to draw insights from this data they
allow us to see a linkage between assessment and performance they help us
understand our clients and customers they help us to gain by in from the
organization if you want to do a project if you’re having an issue with order
management if you need staffing if you want to set up a shared service center
if you want to tear down a shirt shared service center this gives you the data
and the knowledge to provide an insightful argument to those around you
the data itself is unimpeachable there’s no manual or man intervention it comes
from all the sources and it comes in a single location there’s a strong Matt
methodology for this type of data and it truly is the single source of truth so
our next polling question and our last polling question do you have a dashboard
bi or reporting technology initiative or goal at this time yes I have one in the
next year yes I have one in the next two years no we don’t have one at the
present time I’ll give you a moment to answer that

Poll Results

okay well I want to thank you for joining us today for those that would
like to come and meet me if you’re coming to credit Congress a Emagia will have a booth there will be a booth 230 I
hope everyone will stop by and I’ll quickly give you the results of the most
recent poll so forty-four percent of you do have a goal in the next year
twenty-two percent in the next 24 months and for those of you that say no which
is thirty-three percent I’m hoping now that you understand the power and inside
of analytics and dashboards you might want to consider one so we’re going to
open the floor up for any questions that you may have to ask a question simply
type your question in the Q&A box on the right hand side of your screen and click send so I’ve got the first question here
and it is how much of my IT departments
time will this take so pretty typically I don’t think our solution is too much
different than anybody else’s most of them have for most ERP systems we have
pre-built connectors it typically takes about a week for IT to connect and you
know one to two weeks for data extracts all in all it probably takes about 10
day 10 working days to two weeks to implement this solution
so our next question how do I justify
the cost that’s a good question credit collections it’s always difficult to justify the cost of things I know that
we when we’re providing a solution and we typically do a demo we get
information on the company ro eyes are very easy to create for this type of
tool they’re very low cost depending on what the goal of the tool is if it’s a
cash forecasting tool we can show very easily with the tool how we can increase
the number of days or improve the number of days excuse me it takes to collect money if its credit reporting we can we
can turn risk factors into dollars all those things we have some pretty standard formulas and I’m sure us or any
other analytics solution you would use would be able to create a quick ROI so
any more questions
I don’t see any other questions you have any closing comments I just want to
thank everyone for joining us today I think that as you can see dashboards and
analytics are a very powerful tool for the global credit professional and
whether it’s with a company like ours or some others I think that you will find that they will help you to become a very
intricate part of your CFO’s organization if you’re not already so
again thank you everyone have a great day and with that we must conclude today’s webinar thank you for your
participation and a special thank you to our presenter Phyllis of Asia you’ll receive your certificate of attendance
from fci be later this week fci be would also like to take this opportunity to remind you of their no contracts pay as
you go international credit report services which use only the freshest financial information gathered by the
best sources from local on the ground suppliers and not from a database you can access the service on the fci be
home page under the country and credit reports tab today’s program and materials are copyrighted 2015 by the
finance credit and international business association with all rights reserved this concludes today’s program
you may now disconnect

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