{"id":565,"date":"2021-06-28T05:52:32","date_gmt":"2021-06-28T05:52:32","guid":{"rendered":"https:\/\/www.emagia.com\/blog\/?p=565"},"modified":"2025-01-28T22:49:33","modified_gmt":"2025-01-29T04:49:33","slug":"hyper-automation-for-accounts-receivable-operations","status":"publish","type":"post","link":"https:\/\/www.emagia.com\/blog\/hyper-automation-for-accounts-receivable-operations\/","title":{"rendered":"Hyper-automation for accounts receivable operations: Technology\u2019s Promises Met","gt_translate_keys":[{"key":"rendered","format":"text"}]},"content":{"rendered":"<p>Companies have long sought to automate financial operations. Yet, for years business process automation failed to live up to its promise. The vision was true, but the complexity and fragmentation remained a hindrance, particularly in <strong>accounts receivable operations<\/strong>.<\/p><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-flat ez-toc-counter ez-toc-light-blue ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title ez-toc-toggle\" style=\"cursor:pointer\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.emagia.com\/blog\/hyper-automation-for-accounts-receivable-operations\/#three-key-technologies-for-accounts-receivable-transformation\" >Three Key Technologies for Accounts Receivable Transformation<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.emagia.com\/blog\/hyper-automation-for-accounts-receivable-operations\/#exponential-impact-on-accounts-receivable-operations\" >Exponential Impact on Accounts Receivable Operations<\/a><\/li><li class='ez-toc-page-1'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.emagia.com\/blog\/hyper-automation-for-accounts-receivable-operations\/#three-as-and-the-inevitability-of-hyper-automation\" >Three A\u2019s and the Inevitability of Hyper-automation<\/a><\/li><\/ul><\/nav><\/div>\n\n<p>It has taken a combination of advanced technologies to transcend the obstacles. In 2019, Gartner coined a new term\u2014hyper-automation\u2014to describe what was emerging to deliver on technology\u2019s promise.<\/p>\n<p>Hyper-automation can deliver operational excellence and organizational resilience for <a href=\"https:\/\/www.emagia.com\/blog\/5-key-accounts-receivable-metrics-and-kpis\/\"><strong>accounts receivable<\/strong><\/a>. The pandemic demonstrated the importance of resilience. If the pandemic is waning, there are many other disruptive forces facing businesses.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"three-key-technologies-for-accounts-receivable-transformation\"><\/span><strong>Three Key Technologies for Accounts Receivable Transformation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Hyper-automation is the application of advanced technologies like robotic process automation (RPA), <a href=\"https:\/\/www.emagia.com\/blog\/harness-big-data-artificial-intelligence-blockchain-for-trade-finance\/\"><strong>artificial intelligence<\/strong><\/a> (AI), and machine learning (ML) and process mining to automate processes in ways significantly more impactful than rudimentary automation capabilities. RPA mimics human action to handle formerly manual, repetitive tasks. It follows a sequence of steps to produce a desired outcome without human intervention. Applied to the order-to-cash process (O2C), RPA \u201cbots\u201d gather unstructured data from portals and websites or enter received data and post it in ERPs.<\/p>\n<p>AI refers to the simulation of human intelligence in machines programmed to \u201cthink\u201d and mimic human actions. The term may also apply to any machine that exhibits such human traits as the ability to sense, reason, converse, read, learn, and solve problems. AI includes natural language processing (NLP), deep learning (DL) and computer vision. For O2C, AI supports cognitive data capture and intelligent, conversational <strong><a href=\"https:\/\/www.emagia.com\/gia\/\">digital assistants<\/a><\/strong>.<\/p>\n<p>ML is a branch of AI. It analyzes data and <strong><a href=\"https:\/\/www.emagia.com\/blog\/supercharging-cash-application-with-automation-analytics-and-ai\/\">automates analytical<\/a><\/strong> model building. Systems learn from user and data encounters, identify patterns, and arrive at decisions with minimal human intervention. Uses in O2C include <strong><a href=\"https:\/\/www.emagia.com\/blog\/predictive-analytics-the-power-to-know-which-customers-will-pay-delay-dispute-or-default\/\">predictive analytics<\/a><\/strong>, identifying customer payment behavior, the customer\u2019s propensity to default or dispute, assigning probable reason codes, and cash application matching.<\/p>\n<p>Business process automation, also known as <strong><a href=\"https:\/\/www.emagia.com\/blog\/global-medical-device-company-achieves-successful-o2c-digital-transformation\/\">digital transformation<\/a><\/strong>, streamlines sophisticated business functions. The primary objective is to bring integration and simplicity to operational workflows to increase quality and minimize costs. Applications <a href=\"https:\/\/www.emagia.com\/blog\/digital-order-to-cash-strategy-amid-covid-19\/\"><strong>include collections strategy<\/strong><\/a>, dispute resolution workflow, and <a href=\"https:\/\/www.emagia.com\/products\/cash-application\/\"><strong>cash application<\/strong><\/a> matching rules.<\/p>\n<p><strong>Automated processes combined with advanced analytics and an educated workforce lead to several benefits:<\/strong><\/p>\n<ul>\n<li>Greater productivity<\/li>\n<li>Instant and accurate insights<\/li>\n<li>Increase employee satisfaction<\/li>\n<li>Greater compliance and reduced risk<\/li>\n<li>Increased collaboration<\/li>\n<li>Increased workforce capacity<\/li>\n<\/ul>\n<p>Gartner, IDC, Aberdeen Group and Forrester have recognized Emagia as a leader in <strong><a href=\"https:\/\/www.emagia.com\/products\/order-to-cash-automation-software\/\">digital order-to-cash<\/a><\/strong> (O2C). Hyper-automation describes Emagia\u2019s O2C system and processes. Through its integration of the key technologies, Emagia surmounts the fragmentation and complexity in <a href=\"https:\/\/www.thebalancesmb.com\/top-strategies-for-improving-accounts-receivable-4018880\" target=\"_blank\" rel=\"noopener nofollow\"><strong>AR operations<\/strong><\/a>.<\/p>\n<div><img decoding=\"async\" src=\"https:\/\/www.emagia.com\/blog\/wp-content\/themes\/mainblog\/assets\/images\/exponential-impact-on-accounts-receivable-operations.jpg\" alt=\"Exponential impact on Accounts Receivable Operations\"><\/div>\n<h3><span class=\"ez-toc-section\" id=\"exponential-impact-on-accounts-receivable-operations\"><\/span><strong>Exponential Impact on Accounts Receivable Operations<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Applied to <strong>accounts receivable operations<\/strong> across the O2C cycle, hyper-automation like Emagia\u2019s is producing world-class performance. Operationally, companies can achieve:<\/p>\n<ul>\n<li>85% or higher current AR performance<\/li>\n<li>85% or higher <a href=\"https:\/\/www.emagia.com\/blog\/adding-ai-advantage-to-cash-application\/\"><strong>cash application<\/strong><\/a> auto-match rates<\/li>\n<li>85% or higher credit approval cycle acceleration<\/li>\n<li>30% or higher DSO reduction<\/li>\n<li>50% or more global FTE redeployment<\/li>\n<\/ul>\n<p><strong>The combined power of intelligent technologies is producing the kind of automation envisioned:<\/strong><\/p>\n<ul>\n<li>Automatic credit checks on all orders, with \u201ctouchless\u201d release of up to 85 percent<\/li>\n<li>Credit bureau integration<\/li>\n<li>Automatic credit scoring and decisions on 100 percent of orders, with touchless approvals of 85+ percent<\/li>\n<li>100 percent touchless invoicing and posting to vendor portals<\/li>\n<li><a href=\"https:\/\/www.emagia.com\/products\/collections-management-software\/\"><strong>Automated collections<\/strong><\/a> with 100 percent digital assistant-initiated request-to-pay<\/li>\n<li>85+ percent touchless payments<\/li>\n<li>85 percent touchless deductions gathering &amp; automated processing<\/li>\n<li>85 percent auto-match, with 85 percent touchless remittance data capture (with bank integrations)<\/li>\n<li>Customer portal with digital assistant enabling 100 percent self-service and <a href=\"https:\/\/www.emagia.com\/products\/electronic-invoicing-presentment-and-payment-portal\/\"><strong>digital payments<\/strong><\/a><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"three-as-and-the-inevitability-of-hyper-automation\"><\/span><strong>Three A\u2019s and the Inevitability of Hyper-automation<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Automation, analytics and AI are Emagia\u2019s \u201cthree A\u2019s\u201d of hyper-automation, providing hyper-efficient, intelligent automated processing and unifying the disparate data sources across systems and geographies. Machines will handle the administrative activities allowing the human workforce to move to knowledge work. People can address exceptions and escalations and shift focus to strategic outcomes.<\/p>\n<p>Gartner observes that extensive and expensive business processes are among factors that, like a sea anchor, are a drag on organizations. These processes have been supported by patchwork technologies that are neither optimized, lean, connected or consistent. Digital acceleration, pushed by the pandemic, is now crucial. Hyperautomation, which can interface with myriad data sources and systems, is the key to overcoming the inadequate patchwork solutions of the past.<\/p>\n<p>\u201cHyper-automation is irreversible and inevitable,\u201d says Gartner Research Vice President Brian Burke. \u201cEverything that can and should be automated will be automated.\u201d<\/p>\n<p>To learn more on hyper-automation of AR operations, contact Emagia.<\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"excerpt":{"rendered":"<p>Companies have long sought to automate financial operations. Yet, for years business process automation failed to live up to its promise. The vision was true, but the complexity and fragmentation remained a hindrance, particularly in accounts receivable operations. It has taken a combination of advanced technologies to transcend the obstacles. In 2019, Gartner coined a &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/www.emagia.com\/blog\/hyper-automation-for-accounts-receivable-operations\/\"> <span class=\"screen-reader-text\">Hyper-automation for accounts receivable operations: Technology\u2019s Promises Met<\/span> Read More &raquo;<\/a><\/p>\n","protected":false,"gt_translate_keys":[{"key":"rendered","format":"html"}]},"author":1,"featured_media":3495,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[6],"tags":[],"class_list":["post-565","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-receivables-automation"],"acf":[],"gt_translate_keys":[{"key":"link","format":"url"}],"_links":{"self":[{"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/posts\/565","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/comments?post=565"}],"version-history":[{"count":0,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/posts\/565\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/media\/3495"}],"wp:attachment":[{"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/media?parent=565"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/categories?post=565"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.emagia.com\/blog\/wp-json\/wp\/v2\/tags?post=565"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}