There are a number of operations and process steps that digital assistants complete that historically have been performed by staff. Among them are:<\/p>\n
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- Credit<\/a>:<\/strong> facilitating on-line credit application submissions by new customers, verifying key information, securing required credit information, calculating a credit score, routing recommended credit limits for approval, trigger automatic order holds, and more.<\/li>\n
- Collections:<\/strong> performing \u201ctouchless\u201d collection contacts, engaging in fully automated dialogue to secure a payment or payment commitment from customers. It assists customers make digital real time payments<\/strong><\/a> on a customer care portal. It also logs promises-to-pay in the collection module.<\/li>\n
- Cash Application:<\/strong> Extracting remittance data from any source in any format, and applying it to open obligations, resulting in auto-cash hit rates approaching 95%. digital assistants also execute automatic small balance write-offs, create and route deductions, and assign reason codes. They also match and clear debits and related credits to clear the AR Ledger.<\/li>\n
- Deductions:<\/strong> Create and route deductions to designated resolver, extract and assign reason codes from customer vendor portals, track all deductions from creation through clearing, and report on status. Digital assistants also remind resolvers when the allowed resolution time period has expired, and escalates when required. They also route credit memos for approval, then match the credit to the deduction and clear them from the AR Ledger.<\/li>\n
- Multiple other Data Capture and Financial Operations tasks.<\/li>\n<\/ul>\n
- Collections:<\/strong> performing \u201ctouchless\u201d collection contacts, engaging in fully automated dialogue to secure a payment or payment commitment from customers. It assists customers make digital real time payments<\/strong><\/a> on a customer care portal. It also logs promises-to-pay in the collection module.<\/li>\n
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