AI in Credit Services: The Next Big Shift
JoAnn Malz

JoAnn Malz

Chair, NACM-National

Episode Summary: Unlock the future of Order-to-Cash with NACM-National’s new Chair, JoAnn Malz in the newest episode of The Emagia AI For Finance Podcast. Available March 28, the episode features the new chair reflecting on a period poised for transformative business shifts towards AI and autonomous finance.

Malz offers critical insights into the strategies empowering credit and collections professionals to not just start to adapt, but position themselves to thrive in a changing, highly digitized and automated landscape.

Join us for this episode on March 28, as we explore the dynamic world of AI adoption, where technological readiness and resilience converge.

Speaker highlights: JoAnn Malz is the director of credit and collections at Minnesota-based Imagine Group. She previously served as credit and collections manager at Danfoss Power Solutions II and was the longtime corporate director of customer financial services at Pentair in Minneapolis/St. Paul.

Malz has served on the NACM-National Board of Directors since 2015, becoming chair for 2024. Malz will help lead the Opening General Session at NACM’s Credit Congress & Expo in Las Vegas in June.

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