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Emagia Credit and Collections Best Practices Survey

Email *
Eg:Jonathan.White@companyname.com (Your company email address)
Name *
Job Title*
Company Name*
State
Phone
Fax


1.   Number of Active Customer Accounts
     
2.   Current DSO level
     
3.   Number of employees in Accounts Receivables/Credit & Collections
     
4.   Number of employees in Deductions/Claims resolution team
     
5.   How is your credit and collections team organized?
Please select one
  Centralized
  Decentralized
If Other. Please Specify
     
6.   If decentralized, how is your credit and collections team distributed?
Please select one
  Regionally
  Nationally
  Globally
If Other: Please specify
     
7.   Who does your main Credit and Collections executive report to within your organization?
Please select one
  CFO
  Treasurer
  Business Unit General Manager/President
  Customer Service
  VP Shared Services
  VP Sales & Marketing
If Other: Please specify
     
8.   Do you employ Shared Services Teams for Credit & Collections?
Please select one
  Yes
  No
     
9.   If so, how many business units do these Shared Services teams service?
Please select one
  1 - 5 business units
  6 - 10 business units
  11 – 20 business units
  More than 20 business units
  No shared service teams
     
10.   Please estimate the amount of A/R by dollar volume that is handled by the shared services teams
     
11.   Are the business units charged a variable cost based on dollar volume or fixed cost with respect to work performed by the Shared Services teams
  Variable cost based on dollar volume
  Fixed cost
If Other: Please specify
     
12.   Annual Bad Debt Write offs
     
13.   Average Percent Receivables beyond 60 days
     
14.   Average Percent Receivables beyond 90 Days
     
15.   Annual Number of Check Processed
     
16.   Annual dollar value of deductions
     
17.   Percent of deductions that are authorized
     
18.   Average amount of time in days that authorized deductions require in order to be resolved
     
19.   Average amount of time in days that unauthorized deductions require in order to be resolved
     
20.   Do you use a packaged software to manage credit scoring? Please select one
  ERP system. Please specify
  Credit Scoring package. Please specify
  Manual processes
  Other: Please Specify:
     
21.   Do you use a packaged software to manage collections? Please select one
  ERP system. Please specify
  Credit & Collections System. Please specify
  Manual processes
  Other: Please Specify:
     
22.   Do you use a packaged software to help identify, track and resolve deductions? Please select one
  ERP system. Please specify
  Credit & Collections System. Please specify
  Manual processes
  Other: Please Specify:
     
23.   Do you engage in the following with customers? Please select all that apply
  Online Electronic invoicing
  Online Electronic dispute resolution
  Online electronic payments
     
24.   What percentage of invoices do you estimate have data errors that cause delays in payment from customers?
     
25.   Which of the following are some invoice errors that occur? Please select all that apply
  Pricing mismatch between your systems and customer’s systems
  Part Number Mismatch
  Quantity Mismatches
  Error in Shipment/No POD
  RMA errors
Other: Please Specify:
     
26.   How many days on average does it take to resolve invoice errors?
     
27.   Do you have a dedicated team to resolve invoice errors?
  Yes
  No
     
28.   If so, how many full-time employees are in this team?
     
29.   Which of the following activities does your accounts receivable team get involved in? Please select all that apply
  Credit scoring/credit limit setting
  General collections
  Setting bad debt reserves
  Invoice reconciliation
  Cash Application
  Deductions management
  Cash forecasting
  Cash management/investment
  Customer Service
  A/R performance management and measurement
Other: Please Specify:
     
30.   Which of the following finance initiatives are either being implemented or being considered within your company for implementation within next 6 months?
  Implementing credit and collections software
  Implementing deductions management software
  Six sigma for accounts receivable
  Sarbanes Oxley
  Online electronic invoicing and payment
Other: Please Specify:
     
31.   What are some of the Key Performance Indicators measured within your Accounts Receivable group?
  DSO
  Bad Debt Write offs as % of Sales
  Collections Effectiveness Index
  Average Days Delinquent
  % A/R over terms
  % A/R over 90 days
  Cash-to-Cash cycle
Other: Please Specify:
     
32.   What are the top three best practices that your company has employed within your credit and collections department?
     
33.   What are the top three objectives of the credit and collections group within your company?
     
34.   What are the top three improvements you would like to see in your credit and collections department?
     

 


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