Emagia provides extensive post go-live support for all its solution implementations. Emagia understands the need for end-users to be highly efficient when using the Emagia application. In order to maintain a high level of operational efficiency for your Emagia solution, we provide many different support options for our customers. Our customer support team is dedicated to answering and resolving any and all issues that come up during the regular usage of our solutions.
Our customers can report any issues they have via any of the following methods:
- by logging their query or issue via Emagia’s web portal
- by phone
- by email
- by fax
Emagia Customer Support provides 24×7 global support. As part of the implementation, Emagia develops appropriate Service Level Agreements with customers.