The Emagia Customer Care Module leverages the proven
benefits of Internet-based collaboration to deliver an outstanding
customer experience. With a secure web-based
interface, this module extends your corporate portal to
include customer financial self-service capabilities.Through
its collaborative capabilities, this module brings your
customer closer to your credit and collections operations, helping you achieve better and more profitable customer
relationships.
Electronic Invoice Presentment and Payment
Invoices generated by your financial system are instantly posted to the Customer Care portal. This means that your customers have 24X7 access to current documentation associated with their accounts. This improved information access enhances customer satisfaction and eliminates many of the roadblocks that can cause customers to delay payment. Should you seek to further streamline operations and customer interaction, an online payment option can be deployed.
POD, Bill-of-Lading, Contract Terms Access
Often a customer's documentation routing and archival processes break down, rendering crucial receipt documents unavailable to Payables personnel. This results in delays as they attempt to track down documents to ensure that goods have been received prior to rendering payment. With the Customer Care solution, this delay is eliminated, as immediate access to all POD, Bill-of-Lading and contractual information is provided to all authorized personnel.
Online Dispute Resolution and Management
Taking advantage of the seamless integration with the Emagia Deductions Management Module, your customers can file a dispute, complete with their reasons for the dispute, without any initial involvement by your staff. The built-in workflow automatically notifies the appropriate members of your team and kicks off a research and resolution process. Customers can collaborate with your
personnel online and check status of any dispute in the system.
Online Settlement and Payment
Secure integration with back end banking systems and payment networks allows your clients to pay invoices online at their convenience, accelerating your cash receipts and reducing your processing costs. Using the Verisign secure payment network, the Emagia Customer Care module can enable electronic funds transfer from your customers' banks directly to your lockbox. This enables faster payment processing and reduces the cost of administrative activities involved with payment
receipts.
Secure Access and Confidentiality
To ensure confidentiality for your company and your clients, the Emagia Customer Care module comes with multiple levels of security. Access to the Customer Care module is protected by user identification using login ID and password. In addition, information is further protected using Secure Socket Layer encryption for all access and transmission. The Emagia Customer Care module’s security features can also leverage existing Lightweight Directory Access Protocol (LDAP) based directory services and take advantage of standard single sign-on systems.
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