The Emagia Collections Management module is designed specifically for collectors and collection managers, laser focused at enhancing productivity throughout the collections organization. The module provides all the necessary tools and actionable information collectors need to maximize their cash conversion efficiency. The tools involve process automation, collaboration and document management, all bundled for maximum efficiency in the collections process. Information is consolidated and presented in concise, ease to understand formats, dramatically streamlining the collections process.
Flexible Collections Strategy
This powerful feature allows collections managers to build and implement specific strategies and procedures for their departments. Strategies can be modified dynamically using multiple parameters such as type of account, customer payment trend, balance, period, aging, customer, etc. All of this directly translates into follow-up tasks for individual collectors,
ensuring collector activities consistently align with defined goals and strategies.
Collector Workbench
Availability of all account information at a single click, coupled with an easy to use task oriented workspace allows collectors to be hyper efficient. The Collector Workbench delivers all relevant information in one place, including invoices, sales, shipping, contract details, contact information, payment trends, credit, etc. It also provides extensive notes, promise-to-pay and dispute recording capabilities, all available at multiple levels – by customer, by single and multiple invoices.
Guided, Prioritized Task List
This feature focuses on delivering strategy driven tasks to collectors, ensuring that their efforts are focused on those things that have the most positive impact on collections performance. The task list is color-coded to highlight different types of tasks and provides detailed drill-down to the workbench in order to carry out follow-ups. In addition, this feature allows the highlighting of payment trends and broken promise-to-pays, ensuring timely follow-up.
Electronic Invoices, PODs and other documentation
Eliminating the need to invest valuable time searching for and gathering documents from various systems, this feature is a real productivity enhancer. With Emagia, document retrieval, preparation and transmission is reduced to seconds.
Reminder and Dunning Letters
Emagia offers powerful, customizable reminder and dunning letter capabilities. Using pre-defined templates, letters can be sent in mass or individually. A complete history of all letters is maintained, ensuring that collectors have all pertinent information during customer interaction.
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